Refund policy

Changed your mind? 14 days to return it

You can cancel your order for any reason within 14 days of the day you receive it. Singapore law doesn’t require this for online orders – it’s our own promise, on the same terms as our UK shop. To cancel, tell us clearly: email hey@heydayhealthclub.com with your order number. Then send the goods back within 14 days of telling us – we’ll tell you where to send them. For hygiene reasons, sealed food items (sachets, boxes and tubs) can only be returned if they are unopened and their seal is unbroken; clothing must be unworn, with its tags.

Refunds

We refund the price you paid and the standard delivery charge within 14 days of receiving the goods back (or of your proof that you sent them, if earlier), to the card you paid with. You pay the cost of sending the goods back unless they are faulty or not as described. We may reduce the refund if the goods have lost value because of handling beyond what is needed to see what they are.

Faulty or wrong items

If something is faulty, damaged or not what you ordered, tell us within 30 days of delivery and we’ll refund you in full, including delivery and the return postage, or send a replacement. Under the Consumer Protection (Fair Trading) Act, goods that don’t conform to the contract at delivery – including defects that show within six months – can also be repaired, replaced or refunded, and the Sale of Goods Act requires goods of satisfactory quality, fit for purpose and as described. These rights are not affected by this policy.